Holiday Inn & Suites La Crosse - Downtown

The rooms are nice. Its location in the heart of historic downtown La Crosse is perfect. There were a few things that were sub par, particularly the pool. The photos of the pool online looked really nice online and I was meeting an old friend here with our kids. The pool was to be a big part of our trip. There is some sort of ventilation/humidity issue in the pool room making it overly humid, off smelling and causing alot of rust and corrosion. The water itself seemed clean enough and sanitary, but overall the pool area really needs some work. For the price we paid, it’d be nice to have functioning pool area. Also someone from the hotel staff came by at 4am in the morning and quite loudly slid a receipt for our stay under the door. They were struggling to get it under the door and it woke me up. I never quite got back to sleep after that. This receipt delivery service was completely unnecessary in this age of email. I would have preferred to not have been woken up.

What an infuriating and disappointing experience I had here this week. I've stayed many times over the last few years. Always fine. Not great, but plenty good enough. Until TODAY. Pulled in last night about 6pm and parked in the front lot that has signage about only hotel guests allowed to park, etc. All good. Checked in. Walked to dinner and then eventually back for the night. Worked in the room this morning and checked out a little after 11am. Walked out to my vehicle and put my bag in it, and then walked about 1 minute away for lunch. Came back less than an hour later...and they had had my vehicle TOWED! Unreal. Went in and asked the EXACT girl who had checked me out an hour or so before. Whaaaaa??!! Some guy comes out and then goes back in the office and comes back and tells me "oh, you left the lot and came back". NO I did not! H literally LIED to my face about that. Never left after pulling in the night before. Unreal. No help. No calling the tow company and saying "We made a mistake. Please release this vehicle". NOTHING. Plus, he said "have a nice day" sarcastically as I was walking out. Incredible. Lost my temper and left. Called the tow company and explained the RIDICULOUS situation. They sent someone for me (since the were three miles away) and actually reduced the tow price by $100...and it was STILL $175.00! Which is also ridiculous that a tow and storage for about an hour would normally be $275! Either way...obviously I will NEVER stay here again. Ever. My company has had folks stay here a few nights a month for years. Never again. So unacceptable. If I could give the level of service a zero I would. SO not recommended.

The hotel was clean and smelled good upon entry. Front desk staff was friendly. Rooms were expensive, but I figured that was because of Family Weekend for UW-La Crosse. I knew the restaurant was under renovations, but it would be nice to have some breakfast options available like muffins or fruit, considering the price of the hotel. The fitness room is very small fyi. The hot tub was not working. The bar was newly remodeled, but no one stopped in for the 2 hours I was there on a Friday night; people likely go to other bars in the area. I will say you can hear a lot of noise outside from the street/windows and also doors slamming in the hallways. This is standard for a 2 or 3 star hotel though.

We arrived at the hotels about an hour before check-in time. The parking lot was almost empty. Asked to check in early, front desk said "No!" No explanation. We immediately noticed a sign that the restaurant was also closed. No free breakfast, no coffee, no fruit, etc. Upon check out, they charged my credit card 25$ more than the price for "incidentals." They explained that's the policy and it will be refunded in 3 days. THERE ARE NO INCIDENTALS AVAILABLE AT THE HOTEL! We also noticed a sign that said the pool and hot tub were closed! We stay very frequentl at Hioliday Inns because there are usually no surprises! Worst experience ever at a Holiday Inn. (Most of the hotels in the area were less expensive with free breakfast, early check in if available, and a working pool and hot tub)

The rooms are nice. Its location in the heart of historic downtown La Crosse is perfect. There were a few things that were sub par, particularly the pool. The photos of the pool online looked really nice online and I was meeting an old friend here with our kids. The pool was to be a big part of our trip. There is some sort of ventilation/humidity issue in the pool room making it overly humid, off smelling and causing alot of rust and corrosion. The water itself seemed clean enough and sanitary, but overall the pool area really needs some work. For the price we paid, it’d be nice to have functioning pool area. Also someone from the hotel staff came by at 4am in the morning and quite loudly slid a receipt for our stay under the door. They were struggling to get it under the door and it woke me up. I never quite got back to sleep after that. This receipt delivery service was completely unnecessary in this age of email. I would have preferred to not have been woken up.